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Articles and Interviews

Beyond Symptom Management:
Physician Roles and Responsibility in Palliative Care
Ira Byock, MD; Arthur Caplan, PhD; and Lois Snyder, JD, 
for the American College of Physicians - American Society of Internal Medicine
 End-of-Life Care Consensus Panel, 2001


Objective

            The goal of the American College of Physicians-American Society of Internal Medicine End-of-Life Care Consensus Panel is to identify clinical, ethical, and policy problems in end-of-life care where improvement is needed, to analyze critically the available evidence and guidelines, and to offer consensus recommendations on how to improve care of the dying.  Its focus is providing practical clinical and other guidance to clinicians who are not specialists in end-of-life care.  This paper on the goals of palliative care provides a context for examining and improving end-of-life care by focusing on what palliative care is and the role and responsibilities of the physician in good palliative care.  

 

 Participants

            The Consensus Panel was convened in 1997 and is comprised of 13 national medical and bioethics experts, clinicians and educators in care at the end of life.  Experts were selected by the ACP-ASIM.  Meetings of the group have been supported by the Greenwall Foundation.*  

 

 Evidence

            A literature review including a MEDLINE search and review of the end-of-life care literature and organizational bibliographies was conducted.   Unpublished references and  sources identified by participants and clinical anecdotal experience were also considered in the development of the statement.  

 

Consensus Process

             A draft paper based on a synthesis of the best of the above evidence was developed by panel and staff authors and debated at committee meetings by the full panel through numerous revisions until consensus was reached among all panel members.  The paper was then subjected to outside peer review, review by generalist physicians who do not consider themselves expert in palliative care, and additional revision before the journal peer review process.  Papers developed by the Consensus Panel are also reviewed and approved by the College’s Ethics and Human Rights Committee, although they are not official policy of the College.  

 

Conclusions

            Caring for people as they live with eventually fatal illness is a central role for the physician.  Palliative care integrates medical expertise and an interdisciplinary team approach to care for patients and their families.  Beyond pathophysiology and management of symptoms, palliative care is focused on alleviating suffering and improving quality of remaining life.  Palliative measures must not be withheld until disease-oriented therapy fails or until death is imminent. Early attention to symptom relief, individualized patient advocacy and care coordination, and support for coping with illness-related disability and issues of life completion and life closure are within the realm of palliative services to which physicians can contribute.  When neither cure nor significant longevity are possible, physicians can strive to ensure comfort and enhance the quality of life and experience for patients and families.     

 

The Role of the Physician in Caring Beyond Cure 

Chronic illnesses are now the most common causes of death.[i] For many patients, medical care can slow the course of the illness and improve quality of life. But as illness advances, continued life-prolonging interventions can impose increasing burdens and offer diminishing returns. Often, there is no clear point of transition. The lack of reliable physiologic markers for determining when a patient is “dying” remains an obstacle to research and policy development to improve end-of-life care.[ii] [iii] [iv] [v] [vi]  

Despite the inherent uncertainty of identifying when precisely patients are approaching life’s end, physicians must provide care that meets recognized clinical standards and responds to the needs of patients.[vii] Caring for people approaching death will always draw on the art and humanity of the practitioner. The responsibility of ensuring excellent medical care for the dying patient lies with the attending physician.

Recent studies have documented serious deficiencies in access to and quality of care in the months, weeks and days before death.1 [viii] [ix] [x] Correcting deficiencies and raising practice standards and expectations within the professional culture, and developing improved models for end-of-life care delivery, are important challenges.

 

The Principles and Practice of Palliative Care

             In practice, the transition from life-prolonging to palliative treatment is often gradual and may only be recognized in retrospect. The anonymous 16th century aphorism, “To Cure Sometimes, To Relieve Often, To Comfort Always,”[xi] describes an integrated continuum of care that sets a standard for physicians and the health care system to meet.  In providing treatment to enhance comfort and support to improve quality of patients’ lives, physicians who care for patients with progressive illness routinely incorporate a palliative approach to care within their range of practice.

In current usage, "palliative care" also refers to an area of distinct practice delivered by clinicians with particular expertise and by specialized teams, such as hospice programs or hospital-based palliative care services.[xi]  In the United Kingdom, palliative medicine has formal status as a medical specialty.  In the United States, the Institute of Medicine recommended, “Palliative care should become, if not a medical specialty, at least a defined area of expertise, education, and research.”1 Whether the term is used to connote a general approach or refer to an area of specialized practice, palliative care does not represent a departure from the tenets of general medicine. It is, instead, distinguished by its strong emphasis on specific principles, such as alleviation of suffering, symptom management, good communication, and supportive counseling related to illness, disability and limited prognosis.

 Specialized programs of palliative care rely on an interdisciplinary team model comprised of professionals and trained volunteers.[xii]  Each member of the team brings particular skills and areas of emphasis.[xiii]  Within this interdisciplinary team dynamic, the physician’s area of concentration includes symptom management, as well as continued, appropriate application of disease-modifying therapy.  The person with his or her family as the focus of care with “family” being operationally defined as the people who most matter to the patient, and for whom the patient matters.  Dying is regarded as an inherently difficult, but normal, stage in the life of individuals and families. In contrast to problem-based medicine, a patient need not have acute or active “problems” to warrant evaluation and intervention. A diagnosis of progressive, incurable illness or any constellation of medical problems that result in progressive disability or an eventually terminal prognosis are indications for palliative care. By identifying quality of life as a central focus, attention is shifted to patients’ subjective experience.  During the initial period of bereavement, typically through the first anniversary of the person’s death, palliative care offers support for the family and screens for instances of complicated grief requiring referral for formal counseling. 


Table 1Precepts of Palliative Care  [xiv] [xv] [xvi] 

  • Ethical decision making that respects patient autonomy and the role of family or legal surrogates 

  • Interdisciplinary team approach to care 

  • Patient with his or her family as the unit of care 

  • Effective and (when necessary) intensive symptom management 

  • Dying understood as a time of life; improving quality of life is a primary goal 

  •  Recognition of the importance of the “inner life” of the person 

  •  Bereavement support to family during initial period of grieving


Specialized palliative care services and programs expand the resource base and complete a full spectrum of essential health care services.[xvii]  In the United States, hospice is the best known delivery model for palliative care.  The most experienced and skillful hospice programs provide a “best practice” standard against which to assess the quality of palliative and end-of-life care.[xviii] 

Relief of physical distress is the first priority for palliative care. Symptom management requires an organized, ongoing approach that is careful, comprehensive and, when necessary, intensive. Pain is a cardinal symptom associated with late-stages of cancer, advanced HIV infection and progressive, crippling diseases.  However, dyspnea, nausea, profound weakness and delirium are all common sources of physical distress among dying patients.[xix] [xx] [xxi] Specialists in medical and radiation oncology, anesthesiology, neurology, surgery and neurosurgery commonly contribute to the team process of palliative care. The “intensive” nature of symptom alleviating interventions -- such as neurolytic blocks for unrelenting neuropathic pain or sedation for management of otherwise uncontrolled terminal agitation -- is properly limited only by patient-imposed restrictions. 

Suffering for the dying patient often extends beyond physical distress, involving emotional, social and spiritual dimensions.  As function wanes and the activities, roles and responsibilities that have given life meaning fall away, a sense of impending disintegration and loss of meaning may be experienced.[xxii] [xxiii] Clinicians caring for patients who are struggling with issues of life closure best serve the dying person and family by staying involved, listening, and expressing a willingness to support the person in exploring his or her own answers.[xxiv] Sources of emotional and spiritual distress can be acknowledged, assessed and effectively responded to without requiring the assignment of psychological diagnoses.   Beyond alleviation of physical symptoms and psycho-emotional distress, physicians can help patients to live as fully as possible and complete tasks they identify as most important during this poignant time.


Illustrative Case: A 67-year-old attorney with non-small cell lung carcinoma,         metastatic to the brain


             Mr. Baker is a 67 year old attorney. Ten months ago he noticed a subtle change in right-sided fine motor control while writing. When his secretary questioned his signature on a letter, he made an appointment with Dr. Jones, his internist. During that week he also became aware of intermittent difficulty with word searching. Dr. Jones noted slight right sided weakness. An MRI revealed a 2.5 cm left parietal-temporal lesion and a smaller left posterior lobe lesion. Chest x-ray showed a solitary left upper lobe nodule. A transbronchial needle biopsy confirmed the diagnosis of non-small cell lung carcinoma, metastatic to brain.

 Whole brain radiation was promptly begun and tolerated without problems. Mr. Baker's neurologic symptoms rapidly resolved. A consulting medical oncologist presented the risks and potential benefits of combination chemotherapy for his condition.[xxv] [xxvi]  Mr. Baker decided against chemotherapy.  

Mr. Baker has continued to see Dr. Jones for monthly checkups.  He has not had further focal neurologic symptoms or acute problems; however, gradual weight loss, diminished energy and exercise tolerance have slowly progressed. 

Four days ago Mr. Baker developed significantly increased low back pain and two days ago noted bilateral weakness in his legs.  Contacted by phone, Dr. Jones sent Mr. Baker to the emergency room of the University hospital where he is evaluated by Dr. Young, a first year resident. 

After discussion with Dr. Jones, morphine is given for immediate comfort and Mr. Baker is admitted.  Dr. Young elicits a report of recent onset of urinary incontinence and “numbness” in his feet and examination uncovers 3 over 5 lower extremity weakness, abnormal plantar responses and diminished rectal sphincter tone. An emergency MRI reveals impending lumbar spinal cord compression due to a metastatic lesion, and an additional mid-thoracic vertebral metastasis. A bone scan details another probable lesion in his right proximal femur.  High dose intravenous dexamethasone is administered. Urgent neurosurgery and radiation oncology consultations are obtained and, following discussions with Dr. Jones and Mr. Baker, local radiotherapy to the vertebral metastases and the femoral lesion is begun on an emergency basis.[xxvii] Mr. Baker’s pain rapidly improves and neurologic symptoms stabilize. But lower extremity weakness persists. 

Mr. Baker wants all available information and makes his own decisions. Each day Dr. Jones and Dr. Young review the latest test results with him. Dr. Jones answers all his patient’s questions in non-technical terms. He suggests that it is now time to consider involving the hospice team in his care. Mr. Baker initially bristles, “Are you giving up on me doctor?” and then bluntly asks how much longer he has to live. Dr. Jones assures Mr. Baker that he is not going to stop caring for him and responds that, while it is always difficult to estimate with certainty, his life expectancy is probably weeks to at most a few months.  During the conversation, Mr. Baker reluctantly agrees to a hospice referral.

             During the intake interview with the hospice nurse case manager and social worker, Mr. Baker’s living situation and social history are reviewed. His law practice has always consumed most of his time. He has been divorced twice and lives alone.  He and his first wife, Margaret, maintain contact. Their three children live out of state. A son and eldest daughter are each married with young children, and a younger daughter attends graduate school.  Mr. Baker's strongest wish is to stay at home until he dies.

Mr. Baker is transferred to a rehabilitation unit while receiving daily radiation therapy. Oral long-acting morphine controls his back pain. Baclofen is started for leg spasms and lorazepam is available for intermittent anxiety. Occasional nausea is treated with perchlorperazine.[xxviii] Dexamethasone is tapered and prednisone 20mg per day is begun as an adjunct for analgesia and to improve appetite and general well-being.[xxix]  Physical and occupational therapy are begun, including transfer skills and the use of assistive devices so that Mr. Baker can continue to dress and toilet himself. 

Mr. Baker complains little. His most serious symptomatic distress occurs when, due to an oversight, no bowel regimen is prescribed and constipation is overlooked for five days, resulting in painful abdominal cramps. Multiple enemas and digital disimpaction resolve the problem. Mr. Baker tells Dr. Jones the experience is an assault on his dignity. Thereafter, stool softeners with stimulant laxatives are prescribed for routine use and doses of oral sorbitol adjusted on a daily basis. [xi]

Mr. Baker’s children arrive from out of town.   Prior to discharge a family meeting is held.  Margaret agrees to participate in his care. Hospice volunteers are assigned to help with household chores, errands and transportation. 

Dr. Jones asks the hospice nurse to administer a quality of life survey designed to assess the subjective experience of patients with far-advanced illness.[xxx]  Mr. Baker’s responses suggest feelings of guilt and low self-worth. These issues are explored by the hospice social worker and in sessions with the hospice chaplain in which, to his family’s surprise, Mr. Baker shows great interest.  

During a second family meeting, Mr. Baker and his children talk openly about their disappointments and fears.  Mr. Baker asserts that, despite his law career, in his heart his children have always been most important to him.

In the weeks that follow, the family spends considerable time visiting. Generalized weakness progresses and Mr. Baker is bed bound. At the chaplain’s suggestion, with help Mr. Baker tapes several hours of stories from his childhood as a gift to his grandchildren.

 On one visit in which Dr. Young is present, Dr. Jones asks Mr. Baker if he feels there would be anything left undone, if he were to die suddenly. After a moment of thought, he smiles wryly and responds, “Oh, I’d like to live twenty more years, but the truth is that everything is in place.” 

 Two months after coming home, Mr. Baker abruptly becomes confused and unable to speak or swallow. Emergency evaluation by the hospice nurse confirms increased right sided weakness. In phone consultation with Dr. Jones, the symptoms are attributed to a probable intracranial hemorrhage or other cerebral-vascular compromise. Consistent with Mr. Baker's wishes and the plan of care, no diagnostic workup is initiated. Oral medications are discontinued. A low-dose subcutaneous morphine infusion is administered, to replace oral narcotics, providing for continued analgesia and preventing possible withdrawal symptoms. Additional rescue bolus doses are prescribed pro re nata for signs of discomfort such as grimacing or muscle stiffening on turning.  A small dose of subcutaneous midazolam is administered by continuous infusion as an antispasmotic, an anxiolytic and as prophylaxis for possible seizures.[xxxi] [xxxii]  Dr. Jones is unable to visit but calls Margaret, inquiring about Mr. Baker’s status and level of comfort, and reviews the current plan of care and orders with the on-call hospice nurse. 

The family gathers at the home. Mr. Baker is mostly somnolent, although he intermittently becomes alert, acknowledging his family. He is often touched, his hand held and his skin cleansed or oiled while family members talk.  They each say goodbye.  Mr. Baker dies quietly the next morning with his family present. 

Dr. Jones is out of town the day of the memorial service, but sends a condolence card. He encourages Dr. Young to attend. During a eulogy given by Mr. Baker’s son, Dr. Young is moved to be acknowledged by name. 

Dr. Young confides to Dr. Jones that this case has been one of the most profound clinical experiences he has had. Later that spring, Dr. Young arranges to spend a full day attending the hospice interdisciplinary team meeting and making rounds with Dr. Jones. He is surprised by the range of diagnoses among the hospice patients, including several with advanced emphysema and congestive heart failure, two with far advanced dementia, and a patient with renal failure who had just stopped dialysis.  Dr. Young remarks about the appreciation expressed by patients and families for the importance of this time in their lives.  He decides to take a month-long elective hospice rotation in his third year. 

Six months after Mr. Baker’s death, the hospice team continues to make intermittent contact with Margaret and his children. Margaret has joined a bereavement support group.



Discussion of Case

Mr. Baker was fortunate to have a physician who knew him well, was adept at palliative interventions, and who recognized an important role in supporting patients at the end of life.  Medical house staff frequently encounter patients who have lacked consistent medical care prior to an acute hospitalization.  Within the context of bedside and specialty rounds, attending physicians typically focus on the disease modifying treatment and, to an increasing extent, on symptom management. Living situations of patients and families may only be assessed to the extent they impact discharge planning and patient placement. Within teaching hospitals, medical direction for incurably ill patients’ care may be delegated to interns and resident physicians.  Patients discharged to nursing homes commonly have primary care transferred to physicians covering the receiving institution.  

In current practice, the subjective experience of dying patients or their families may only become a priority for treating physicians when suffering gives rise to disruptive or otherwise demanding behavior. Over-reliance on a problem-based approach can lead to an unfortunate constriction in scope of physician practice.   To confine medicine’s focus to physiologic interventions is to limit the art, and heart, of medicine.  A physician who avoids imposing a “hospice philosophy” on patients in order to maintain a value-neutral therapeutic stance is mistaken. Although palliative care is value-laden, it is not more so than are prevailing modes of disease modifying treatment. Limiting patients’ choices constrains their ability – and right – to make autonomous decisions.  

            As the case illustrates, life-prolonging and palliative care need not be an “either-or” choice.   At the time of diagnosis, no curative treatment was available for Mr. Baker. Care continued; when symptoms developed, prompt diagnostic workups were conducted, consultants were involved and appropriate disease modifying and symptomatic interventions promptly begun. Life-prolonging and comfort measures were provided concomitantly, reflecting the concordant nature of these goals. Mr. Baker’s authority to make final treatment decisions was respected.

            Dr. Jones’ plan of care extended beyond ensuring that his patient was fully informed and providing meticulous symptom management. He directed an organized assessment of the impact of physical discomfort, functional limitations and awareness of death’s approach on Mr. Baker’s emotional well-being and his subjective quality of life. He provided anticipatory guidance and mobilized resources to support his patient in adapting to this difficult life transition. And he extended this support to Mr. Baker’s family in their caregiving and adjustment to their impending loss.

Dr. Jones helped Mr. Baker identify “things left undone” and identify meaningful and realistic goals. He listened.  He related stories of previous patients and families who had used similar times to express mutual forgiveness and reinforce their appreciation and affection for one another, and similar opportunities for closure.

When Mr. Baker was admitted to hospice, the hospice nurse assumed the role of case manager.  Dr. Jones retained leadership of his patient’s health care team and final authority for his care.

Dr. Jones was conscious of the learning opportunity that Mr. Baker’s care afforded Dr. Young. In his role as clinical instructor, he provided Dr. Young with information and the reasoning behind appropriate symptom alleviating medications and interventions.   He modeled skills in communication, including listening.  In treatment and in counseling, Dr. Jones conveyed to Dr. Young the importance of caring for patients as they die. These are important aspects of the role of clinical instructors and warrant consideration in processes of advancement for academic physicians.  


Barriers to Palliative Care  

Not all patients are as receptive to this type of care and support as Mr. Baker and his family. And not all cases are as well managed. Barriers to providing good palliative care exist.  


Table 2:  Barriers to Palliative Care    

  • Time limitations

  • Barriers within the culture of medicine

  • Life-prolonging and curative orientation of medicine

  • Death as a "bad outcome"  

  • Clinical barriers

  • Prognostic uncertainty

  • Insufficient knowledge and skills

  • Inadequate prescribing for pain control  

  • Inadequate physician-patient communication  

  • Ethnic, cultural and religious challenges  

  • Legal, regulatory, procedural and financial barriers  

  • Education and training deficiencies


 Perhaps the most obvious barrier encountered by busy physicians is too little time to do all that they would like to for patients and families.  Excellent palliative care requires more than knowledge of symptom alleviation and basic counseling skills; it requires time to impart information as well as time to listen. Meaningful communication regarding matters of dying and options for care requires time to explore whatever questions patients and family members may have.  

 Our societal tendency to avoid the subjects of dying and death is another barrier to communicating with and counseling people who suffering emotional, psycho-social or spiritual distress related to advanced illness.  The life-saving orientation of mainstream medicine also tends to reinforce a denial of death.1 Physicians may be reluctant to refer to palliative care and hospice programs fearing that patients will interpret the suggestion as abandonment, as Mr. Baker initially did. Patients and families may be reluctant to accept a referral, viewing it as a loss of hope.

  Current regulatory and payment structures, epitomized by eligibility criteria under the Medicare hospice benefit, reflect and reinforce a false dichotomy between life-prolonging and palliative care. System-based limitations of this nature impose an unnecessary, “either-or” choice on patients and families and challenge clinicians to combine measures to extend life and interventions to improve the quality of life in a manner that is seamless and at all points consistent with the cultural values and personal goals of the people they serve.  

Rather than conflicting, the cultural differences between life-prolonging and palliative care can effectively complement one another. For many patients and families, relentless disease progression and increasing disability gradually erode denial of the approach of life’s end.  As with Mr. Baker’s appreciation of the hospice chaplain’s visits,  interest in and openness to addressing issues of meaning or spiritual connection often surprises those who knew the patient well before illness. When life-prolongation is exclusively pursued, a discrepancy can arise between clinicians’ goals and plans of care and patient-centered priorities. Physicians who, for instance, assume that mundane details of bathing and transportation or psychosocial tasks are not their concerns, may neglect the needs that patients may feel are most important. Physicians may miss opportunities to suggest involvement of consultants and valuable resources -- such as home health aides, social workers, and clergy -- and leave patients and families feeling unsupported in the very issues that most affect their quality of life.  

            Problems related to health care systems, logistics and even financing often can be alleviated by individualized, case-by-base advocacy and coordination.  These services are, themselves, time-intensive. While physicians can assist in these efforts, care management is often overseen by a primary nurse or social worker. Clerical staff also may help patients gain access to needed services and coordinate visits, transportation and home-based care.  

Working in their own health systems and communities, physicians can view these barriers as opportunities for institutional and programmatic quality improvement efforts. Collectively, the medical profession can provide leadership by reducing barriers to excellent, inclusive care for dying patients and their families through professional education, research, clinical quality improvement, policy development, and participation in public education and advocacy.    

 

Preservation of Opportunity: A Clinical Role and Responsibility  

Although symptom management and relief of suffering are the first priorities for palliative care, they are not the ultimate goals. The experience of living with progressive illness impacts every dimension of a person’s life: physical, social, emotional and spiritual. Consistent with ethical tenets of medicine, patient and family priorities properly guide treatment priorities reflected in the plan of care.  To avoid interfering with important, poignant and potentially meaningful time in the lives of dying patients and families, whenever possible, expediency in the scheduling of medical tests and delivery of treatments should be subordinated to the personal goals of those being served.  Medication schedules can be adjusted, home-based services initiated and care coordinated among local providers. In hospital and ICU settings, deliberate attention is warranted to minimize blood draws and x-rays and related intrusions and distractions. Routine measures, such as daily weights, measurement of intake and output, cardiac and oxygen saturation monitoring, blood pressure readings, which no longer contribute to an individual patient’s current clinical priorities and goals, may be discontinued. Meals need not be delivered to patients who are not eating. A sign on the door, alerting visitors to check with the patient’s nurse before entering, can help preserve a semblance of intimacy for a hospitalized patient and family.

  Unlike sudden death, dying of a progressive illness offers the chance to “get one’s affairs in order.” Financial and legal affairs can be settled. People have a chance to say things that would have been left unsaid if death came abruptly. They have the opportunity to heal strained relationships. There is a chance to get one’s most important interpersonal affairs in order, saying: Forgive me. I forgive you. Thank you. I love you. Goodbye.[xxxiii] [xxxiv] Relationships can become complete, even if they are not imminently ending.  

Dying from a progressive illness presents opportunities for reminiscence and life-review that can facilitate life completion.[xxxv] [xxxvi] [xxxvii] [xxxviii] Patients and families can be aided in using activities to deepen a sense of meaning about the life lived.  Story telling can be more than a pleasant pastime, becoming a means to transmit one’s special knowledge and wisdom to others.[xxxix] Families of patients with advanced, incurable illness can benefit from the chance to express their love in words and through the care they provide.  For the patient who desires spiritual exploration, palliative care providers can acknowledge and encourage the process. Patients are well served by clinicians who are willing and able to remain emotionally involved, visiting as time permits, if only to listen in a non-judgmental manner.  

 

Barriers to Satisfactory Life Closure

While a number of valuable opportunities exist during the time of living identified as “dying,” they are just that-- opportunities. Developmental assessments must not, however, become criteria on which a patient or family’s worth is judged. Some issues of personal and family history will not lend themselves to forgiveness and extremely difficult clinical or social situations may afford no chance for introspection or the intimate communication required for reconciliation. Sudden death, critical care settings, severe, uncontrolled symptoms, serious family dysfunction, social circumstances, poverty or psychosocial problems all represent significant challenges to satisfactory sense of life closure. 


Table 3:  Barriers to Satisfactory Life Closure  

Severe Uncontrolled Symptoms

 Physical distress, when extreme, captures the attention of the sufferer and those around him. Severe pain, dyspnea or nausea robs people of opportunities for reflection and communication. While the capacity for reminiscence may be preserved in early dementia, the cognitive failure of agitated delirium or far-advanced dementia obviate tasks such as life review.  

 

Poverty

 

Problems of housing, transportation, inadequate medical care for family members all can command time, attention and energy required for achieving satisfactory life completion and life closure.   
Even when poverty is not pre-existent, in contemporary America the costs of care during a progressive illness such as cancer, heart or pulmonary disease or HIV infection often leave the dying person impoverished and their family in financial distress. The stress of becoming a drain on the family’s savings can contribute to the suffering of the person dying.  

Family Dysfunction

Issues such as child abuse, physical or sexual violence, may prove impossible for family members to forgive, leaving unfulfilled a dying person’s, or family member’s, emotional need for forgiveness.
Ongoing abuse of alcohol or drugs may make counseling and effective communication within families related to issues of reconciliation and relationship completion impossible.  

Critical Care Environments

The near-constant activity and noise of critical care settings act as a distraction and can interfere with the intimacy required for the taskwork of dying. However, even in the context of intensive care units and emergency departments, work related to life closure can be undertaken. By acknowledging when death cannot be forestalled and by respecting the interpersonal, emotional and spiritual dimensions of life closure, physician leadership can protect the opportunity for patient and family to say the things that they identify as needing to be expressed.  

Sudden Death  

The introspection and communication that underlies and enables people to achieve a satisfactory degree of completion within their personal affairs and relationships can be facilitated, but obviously requires time.  While sudden deaths obviate these activities, in situations when life is fleeting and death is proximate, clinicians can strive to protect and facilitate critical communication. In such situations, time is not measured in length, but in depth.  


Clinicians are challenged to avoid nihilism that can undermine valuable opportunities for dying patients and families while averting guilt or recriminations within families when, for whatever reasons, such opportunities remain unfulfilled. Difficult situations and the myriad sources of suffering that people encounter, highlight the importance of the collective efforts – and potential synergistic efficacy – of clinical teams.12 The more complex and troublesome a case becomes, the more pressing becomes the need for involving the resource of the palliative care team.  



Conclusion

When cure is no longer possible and life prolongation is a fleeting goal, the ongoing process of care presents an important and potentially satisfying role for physicians. Working with a team of prepared, committed providers, physicians can practice and model care that integrates life-prolongation with comfort and patient-defined goals.  In this manner patients can be helped to live fully and die well.


* This paper was authored by Ira Byock, MD; Arthur Caplan, PhD; and Lois Snyder, JD for the ACP-ASIM End-of-Life Care Consensus Panel.  Members of the ACP-ASIM End-of-Life Care Consensus Panel were:  Bernard Lo, MD, FACP, chair, University of California (San Francisco, CA); Janet Abrahm, MD, FACP, University of Pennsylvania (Philadelphia, PA); Susan Block, MD, Dana Farber Cancer Institute (Boston, MA); William Breitbart, MD, Memorial Sloan-Kettering Cancer Center (New York, NY); Ira Byock, MD, Palliative Care Services (Missoula, MT); Kathy Faber-Langendoen, MD, SUNY Health Science Center (Syracuse, NY); Lloyd W. Kitchens, Jr., MD, FACP, Texas Oncology (Dallas, TX); Paul Lanken, MD, FACP, University of Pennsylvania (Philadelphia, PA); Joanne Lynn, MD, FACP, Center to Improve Care of the Dying (Washington, DC); Diane Meier, MD, FACP, Mt. Sinai School of Medicine (New York, NY); Timothy E. Quill, MD, FACP, The Genesee Hospital (Rochester, NY); George Thibault, MD, FACP, Partners Healthcare System (Boston, MA); James Tulsky, MD, VA Medical Center (Durham, NC).  Primary Staff to the Panel were Lois Snyder, JD (Project Director), ACP-ASIM (Philadelphia, PA), and Jason Karlawish, MD (Clinical Staff), University of Pennsylvania (Philadelphia, PA).  This paper was reviewed and approved by the College’s Ethics and Human Rights Committee and Education Committee, although it does not represent official College policy.


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[xxi] National Hospice Organization (NHO). Standards of a hospice program of care. Arlington, VA: NHO; 1993. 

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[xxiii] Frank VE. Man’s search for meaning. New York: Washington Square Press; 1994. 

[xxiv] Byock IR. When suffering persists. J Palliat Care 1994;10:8-13. 

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[xxxi] Bottomley DM, Hanks GW. Subcutaneous midazolam infusion in palliative care. J Pain Sympt Mgmt 1990; 5:259-61. 

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[xxxiii] Byock IR. The nature of suffering and the nature of opportunity at the end of life. Clinics in Ger Med 1996;12:237-52. 

[xxxiv] Byock IR. Dying well. New York: Riverhead/Putnam; 1997. 

[xxxv] Butler RN. The life review: An interpretation of reminiscence in the aged. Psychiatry 1963;26:65-76. 

[xxxvi] Stone R. The healing art of storytelling: A sacred journey or personal discovery. New York: Hyperion; 1996. 

[xxxvii] Lewis MI, Butler RN. Life-review therapy: Putting memories to work in individual and group psychotherapy. Geriatrics 1974;29:165-73.

[xxxviii] Kast V. Joy, inspiration, and hope. College Station, Texas: Texas A&M University Press; 1991.

 [xxxix] Fitch VT. The psychological tasks of old age. Naropa Institute Journal of Psychology 1985:3:90-106.


Beyond Symptom Management:
       Physician Roles and Responsibility in Palliative Care
 

Ira Byock, MD; Arthur Caplan, PhD; and Lois Snyder, JD, 
for the American College of Physicians - American Society of Internal Medicine
 End-of-Life Care Consensus Panel
2001

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